At Onyx we believe the most precious value is sentimental value.
We repair jewellery to its former glory on a daily basis. Engagement rings worn out by years of wear can be carefully restored, customers often comment ‘It’s better than new, is that really my ring?’.
We size rings and can even re-engrave patterns worn out from years of wear.
Our most frequent repairs include ring sizing, re-shanking, claw work, stone replacements, build-ups of old chains, new clasps and many more. However we also cater for the more unusual requests. For Example, a lady had a missing diamond from her engagement ring and instead of simply replacing the diamond with a new one; she wanted to utilize a diamond, of different size and shape, from her mother’s engagement ring. Rather than saying no like all other jewellers, we rose to the challenge. We took into consideration the lady’s personality and lifestyle and came up with a unique idea that was tailored to her. The customer could easily visualize what the end repair would look like as we provided computerized images and explained each step to her carefully. She was over the moon with the finished ring. This is just one example of how we go the extra mile to take something ordinary and make it extraordinary. You name it, we’ll try it – we like a challenge.
Firstly we need to see your jewellery to make an assessment, which in most cases is done there and then. Once this is done we will be able to give you a price and time frame in which the repair can be completed.
On the occasion you can not come into the store please contact us to arrange an alternative method in which we can asses your jewellery. This can either be you sending your jewellery via post, emailing us images of your repair or even a skype call.
The usual time frame in which a repair is completed is 4-8 days, however if you require a repair sooner than this please contact us and we can offer an express service. Also taken into consideration is the complexity of the job, which may result in a longer time frame.
Our repairs are completed in house, we will never send your jewellery anywhere else.
Before and After’s
Our experienced jewellers complete all our repairs in house. Your jewellery will always be kept with us and we will never send your items anywhere else.